Hospitality industry in Uzbekistan key problems and solutions

Abstract

The hospitality industry plays an important role in the development of Uzbekistan's tourism, attracting foreign investments and the entire economy. However, along with many developing countries, Uzbekistan also faces a number of problems that prevent the realization of the network's potential. The purpose of this bachelor's thesis is to identify the main problems faced by the hospitality industry in Uzbekistan and to propose effective ways to solve these problems. The research methodology includes a comprehensive literature review, qualitative interviews with industry experts, and analysis of statistics on tourism and hospitality in Uzbekistan. Inadequate infrastructure, limited human resources and poor service standards are the three main challenges the study focuses on.

First, the lack of modern infrastructure such as transport networks, hotels and attractions hinders the growth potential of the industry. Lack of investment in infrastructure hinders attracting foreign tourists and meeting their expectations.

Second, one of the main problems is the lack of qualified personnel, the lack of skilled hospitality management professionals and trained service personnel hinders the provision of high-quality services. Such shortages cause a significant decline in the hotel industry.

Thirdly, there is a single non-standardization of service quality in the hotel sector of Uzbekistan. Absence of standardized curriculum and work, frequent changes in service provision, lead to a decrease in customer service.

The thesis lists a number of ways to solve such problems. First of all, it shows the need to increase accommodation options, improve transport networks and increase investments. Second, the creation of a clear training manual for workers, receiving service lessons from the world's famous people. Contributes to the development of the hospitality industry.