The managing system of excursion by guides

Abstract

The main reason why this topic has been selected is that managing tour excursions appropriately in order to increase the number of visitors is really critical as well as guides are main people in the industry of tourism who can negatively or positively affect to the tourists' travel experience among offered services such as food and beverage in other words catering, transport service, accommodation and others. Moreover, one of the main purposes of this study is to evaluate the performance of tour guides in Uzbekistan and their impact on tourist experience. Study research objectives consist of a review of the literature on service quality as well as tour guides performance during travelling.; a survey of tourists’ expectation and if it accomplished or not with tour guides; evaluating tour guides performance affect to the tourists’ satisfaction, analyzing which attribute is important in order to increase tourist arrivals and their satisfaction and so on.  40 people attended in our survey, both local and international ones who were currently travelling around the city of Samarkand. The survey took place in May, 2023. The results of handout surveys were analyzed. Based in the results after survey, different factors can affect tourist expectation and their satisfaction. If we want to make progress in the area of tourism, we should pay attention to a number of issues while managing tour operations. Because some of the obvious problems among tourists are directly or indirectly related to poor management by guides, service facilities that’s build by our local people